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Surviving Workplace Dynamics – Whingers, Whiners and Gossips

Proceedings of the Australian Veterinary Association (AVA) Annual Conferences, 2012 AVA Annual Conference, Canberra, Practice Management/Industry/Holistic, May 2012

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Article class: Conference Presentation

Publisher: Australian Veterinary Association

A strategic view of customer service research and planning in veterinary practice: Session 2: “Just do it!” – It’s all in the delivery.

Proceedings of the Australian Veterinary Association (AVA) Annual Conferences, 2011 AVA Annual Conference, Conference Presentations, B1.2, May 2011

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Article class: Conference Presentation

Publisher: Australian Veterinary Association

A strategic view of customer service research and planning in veterinary practice: Session 1: “Who, What, Why, When” - defining your practice customer service plan 2011/12

Proceedings of the Australian Veterinary Association (AVA) Annual Conferences, 2011 AVA Annual Conference, Conference Presentations, B1.1, May 2011

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Article class: Conference Presentation

Publisher: Australian Veterinary Association

The Power of the People: Managing your Human “Capital”: Session 1: Prior preparation produces positive performance - are you prepared for the future?

Proceedings of the Australian Veterinary Association (AVA) Annual Conferences, 2011 AVA Annual Conference, Conference Presentations, B1.7, May 2011

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Article class: Conference Presentation

Publisher: Australian Veterinary Association

The Power of the People: Managing your Human “Capital”:Session 2: Happiness Based Practice …simple tips and tricks to gain employee satisfaction and engagement.

Proceedings of the Australian Veterinary Association (AVA) Annual Conferences, 2011 AVA Annual Conference, Conference Presentations, B1.6, May 2011

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Article class: Conference Presentation

Publisher: Australian Veterinary Association

Excellence in customer service

Proceedings of the Australian Veterinary Association (AVA) Annual Conferences, 2009 AVA Annual Conference, Vet Nurse/Practice Management Stream, Jan 2009

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Article class: Conference Presentation

Subject Terms: Education/communication, Veterinary profession

Animal Type: Human

Publisher: Australian Veterinary Association

Stress Management: Strategies for Personal and Professional Success

Australian Equine Veterinarian, Volume 31, Issue 1, p 38, Feb 2012

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Article class: Short Communication

Subject Terms: Stress, Veterinary profession

Animal Type: Human

Publisher: Australian Equine Veterinary Association

Marketing and sales savvy

Australian Equine Veterinarian, Volume 30, Issue 1, p 48, Feb 2011

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Article class: Short Communication

Subject Terms: Management, Veterinary profession

Animal Type: General

Publisher: Australian Equine Veterinary Association

7 Ways To Help You Manage Your Time

Australian Equine Veterinarian, Volume 31, Issue 3, pp 42-43, Sep 2012

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Article class: General Article

Subject Terms: Stress, Veterinary profession

Animal Type: General

Publisher: Australian Equine Veterinary Association

Online Training - Is it For You? Harnessing opportunities for self-paced learning

Australian Equine Veterinarian, Volume 30, Issue 3, p 50, Sep 2011

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Article class: Short Communication

Subject Terms: Education/communication, Veterinary profession

Animal Type: Human

Publisher: Australian Equine Veterinary Association

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