Vetscript Volume 23 Issue 2

This month Vetscript focuses on the vexed area of adverse outcomes and how to manage the associated risks. Contributors include Janet Eden, Veterinary Council of New Zealand, on dealing with complaints and competence issues and Vince Peterson (VPIS) who writes about the power of apology. Ian St George shares experience from the human health sector, Ian Robertson considers the legal aspects of the veterinary apology and Medical Assurance Society gives us some useful advice on handling disgruntled clients.

Also in this issue, Sue Macky completes her two-part series on body condition in the New Zealand dairy herd, David Bayvel looks at the past and future of veterinary education and Andrew Worth has some news about the PennHIP system in New Zealand.