Making dollars and sense out of benchmarking and survey results

Authors: Edgar G
Publication: Proceedings of the Australian Veterinary Association (AVA) Annual Conferences, Volume 2014 AVA Annual Conference, Perth, Issue Practice Management, May 2014
Publisher: Australian Veterinary Association

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Abstract: Benchmarking can be defined as the measurement of the quality of an organisation's policies, products, programs, strategies, etc., and their comparison with standard measurements, or similar measurements of their peers. The purpose of this paper is to discuss the strengths and weaknesses or the Australian Veterinary Association Practice Management (AVAPM) Special Interest Group’s online surveys, as well as to discuss the ways that I have used these surveys and other AVAPM resources to improve our practice.

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