If Mama ain't happy, ain't nobody happy: she who must be obeyed. Who your client is and why you must keep her happy.

Authors: Erceg D
Publication: Proceedings of the Australian Veterinary Association (AVA) Annual Conferences, Volume 2009 AVA Annual Conference, Issue Practice Management Stream, Jan 2009
Publisher: Australian Veterinary Association

Animal type: General, Human
Subject Terms: Veterinary profession, Education/communication, Management
Article class: Conference Presentation

---