A strategic view of customer service research and planning in veterinary practice: Session 1: "Who, What, Why, When" - defining your practice customer service plan 2011/12

Authors: Crampton S
Publication: Proceedings of the Australian Veterinary Association (AVA) Annual Conferences, Volume 2011 AVA Annual Conference, Issue Conference Presentations, pp B1.1, May 2011
Publisher: Australian Veterinary Association

Article class: Conference Presentation

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