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A strategic view of customer service research and planning in veterinary practice: Session 2: "Just do it!" - It's all in the delivery.

Authors: Crampton S
Publication: Proceedings of the Australian Veterinary Association (AVA) Annual Conferences, Volume 2011 AVA Annual Conference, Issue Conference Presentations, pp B1.2, May 2011
Publisher: Australian Veterinary Association

Article class: Conference Presentation
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